….I don’t think I’ve ever been as impressed with the service I’ve received from a company as I am with what you and the other folks have done for me. I would have been very happy and completely satisfied to be able to buy the clutch in time for the cleanup. Sure, it was sheer luck that I was able to get just the springs, but you took the time to ask someone else about my question (drilling the crankshaft) which resulted in the lucky find, and sometimes that little bit of extra effort is all it takes to turn someone’s excellent experience into an outstanding one.
You and the rest of the folks there get that where the vast majority of companies today don’t. So I think it was worth a little extra effort on my part to express my thanks.